1. Order Cancellation Conditions
Orders can be cancelled within 48 hours of their validation, provided they have not yet been shipped. In such a case, you can directly contact our customer service to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.
2. Cancellation Procedure
To request a cancellation, please contact our customer service by email or phone, providing your order number, proof of payment, and, if necessary, any other information that helps identify the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the decision and proceed with the refund within the given timeframe.
3. Refund Procedure
After cancellation confirmation, we will process the refund within 1 to 5 business days. The refund will be made using the same payment method used for the order (e.g., Visa, MasterCard). We commit to completing the process as quickly as possible after validation.
4. Contact
For any questions regarding order cancellation, you can contact our customer service through the following channels:
Store Name: Archives Décoratives
Email: info@archivesdecoratives.com
Customer Service Number:+33 7 49 87 53 72
Address: 21 Rue Verrerie, 21000 Dijon, France
Opening Hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)